Introduction
SENSS Electrical & Security Solutions Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, book a service or use our services. By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.
Who We Are
SENSS Electrical & Security Solutions Ltd Address: 4th Floor, 86-90 Paul Street, London, EC2A 4NE
Telephone: 0203 1377 702
Mobile: 07566 666777
Email: info@senss.co.uk For the purposes of applicable UK data protection legislation, SENSS Electrical & Security Solutions Ltd is the organisation responsible for your personal information.
Information We Collect
We may collect personal information when you contact us or use our services, including:
- Name and contact details
- Telephone and mobile numbers
- Email address
- Property or installation address
- Details of your enquiry or requested service
- Information required to prepare quotations
- Appointment and booking information
- Payment and invoicing information
- Information about existing electrical or security systems
- Information provided when you communicate with our team
- Technical information when you use our website
We only collect information that is reasonably necessary for the relevant purpose.
How We Collect Your Information
We may collect information when you:
- Submit an enquiry or contact form
- Request a quotation
- Book an appointment or service
- Contact us by telephone, email or other communication methods
- Purchase or arrange services from us
- Communicate with our engineers or staff
- Visit or use our website
- Provide information during the installation or maintenance of a system
How We Use Your Information
We may use your personal information to:
- Respond to enquiries and requests
- Provide quotations and estimates
- Arrange and manage appointments
- Deliver electrical and security services
- Install, inspect, maintain and repair equipment
- Process payments and issue invoices
- Communicate with you about your services
- Provide customer support
- Manage maintenance agreements
- Investigate and resolve complaints
- Improve our services and customer experience
- Maintain business and service records
- Meet legal and regulatory obligations
- Protect our business, customers and property from fraud or misuse
We will only use your personal information where we have a lawful basis to do so.
Legal Basis for Processing
Depending on the circumstances, we may process your information because:
- It is necessary to provide a service or take steps at your request before entering into a contract.
- We have a legitimate business interest in operating and improving our services.
- We are required to comply with a legal or regulatory obligation.
- You have provided consent where consent is required.
Where we rely on consent, you can withdraw your consent at any time.
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share relevant information with trusted third parties where necessary to provide our services or meet our legal obligations. These may include:
- Equipment manufacturers and suppliers
- Monitoring and alarm receiving service providers
- Payment service providers
- IT and website service providers
- Booking and scheduling platforms
- Professional advisers
- Government, regulatory or law enforcement authorities where legally required
Third parties are only provided with information that is reasonably necessary for the relevant purpose.
Online Booking and Third-Party Services
We may use third-party platforms to manage service bookings, appointments or other aspects of our business. When you use a third-party service, your information may also be processed in accordance with that provider’s own privacy policy and terms. We recommend reviewing the privacy information of any third-party platform before submitting personal information through it.
Telephone Calls
For training and quality assurance purposes, telephone calls may be recorded where applicable. Where calls are recorded, we will use the recordings for purposes such as staff training, quality monitoring, complaint investigation and service improvement.
Cookies
Our website may use cookies and similar technologies to provide essential website functionality, understand how visitors use the website and improve the user experience. Some cookies may be placed by third-party services used on our website. You can manage or restrict cookies through your browser settings and, where applicable, our website cookie controls. For more information, please see our
Cookies Policy.
Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no website, electronic transmission or storage system can be guaranteed to be completely secure.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected. Some information may need to be retained for longer periods where required for accounting, legal, regulatory, contractual or insurance purposes. When information is no longer required, it will be securely deleted or otherwise disposed of where appropriate.
Your Data Protection Rights
Under applicable UK data protection law, you may have the right to:
- Request access to personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Request deletion of your personal information in certain circumstances.
- Ask us to restrict how we process your information in certain circumstances.
- Object to certain types of processing.
- Request transfer of your information where the right to data portability applies.
- Withdraw consent where processing is based on consent.
These rights are subject to certain legal conditions and exemptions.
Marketing Communications
Where we send marketing communications, we will do so in accordance with applicable laws. You can ask us to stop sending marketing communications at any time by contacting us or using the unsubscribe option provided in the communication.
Children’s Privacy
Our website and services are not specifically directed at children. We do not knowingly collect personal information from children where such collection is not appropriate or legally permitted.
Links to Other Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of external websites. You should review the privacy policy of any third-party website you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or data processing practices. Any updated version will be published on this page with the relevant revision date.
Contact Us
If you have any questions about this Privacy Policy, how we process your information or wish to exercise your data protection rights, please contact us:
SENSS Electrical & Security Solutions Ltd Address: 4th Floor, 86-90 Paul Street, London, EC2A 4NE
Telephone: 0203 1377 702
Mobile: 07566 666777
Email: info@senss.co.uk
Complaints
If you are unhappy with how we have handled your personal information, please contact us first so that we can investigate and try to resolve your concern. You also have the right to complain to the
Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully.
Last Updated: August 2026